Are custom figures eligible for a return policy?

Demeng will not sell any custom figures unless authorized by you. Additionally, apart from producing the ordered quantity, Demeng will not manufacture any extra units.

If you receive a damaged custom figure from Demeng, please contact us directly with photos of the damaged product. We will produce a replacement batch free of charge based on the damaged quantity. You may also file a complaint with the logistics provider for compensation.

Demeng uses Polyvinyl Chloride and epoxy resin materials, which are environmentally friendly and recyclable. All custom toys comply with regulations such as EN 71, ASTM F963, and CPSIA.

For all figures customized by Demeng, the copyright is retained by the designer or copyright holder.

The cost of customizing a toy figure depends on various factors such as size, number of colors, product structure, etc. Generally, the cost for a 10cm tall figure ranges from $300 to $500 USD. The customization time is approximately 7–15 working days, with the fastest option being 3–5 working days.

After placing a bulk order, Demeng needs to analyze the mold-making plan for the figure, then disassemble the 3D model (3–5 working days), make the mold (20–25 working days), produce pre-production samples (5–7 working days), manufacture plastic parts (3–5 working days), polish (1–2 working days), apply colors (1–2 working days), assemble (5–7 working days), pack (3–5 working days), conduct quality inspection (1–2 working days), and arrange shipping (Express: 3–5 working days; Air freight: 5–7 working days; Sea freight: 25–35 working days). The entire process takes approximately 60–120 days.